CHOPS: Personalized Customer Service With LLMs And Customer Profiles
CHOPS system uses LLMs & customer profile data to provide personalized & contextual responses in customer service interactions, outperforming other methods in real-world trials.
This is a Plain English Papers summary of a research paper called CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs. If you like these kinds of analysis, you should subscribe to the AImodels.fyi newsletter or follow me on Twitter. Overview This paper proposes a new system called CHOPS (CHat with custOmer Profile Systems) that uses large language models (LLMs) to improve customer service interactions. The system aims to leverage customer profile information to provide more personalized and contextual responses during customer service conversations. The authors e...