AI Drives Demand For Digital Skills Over Customer Service
AI creates more complementary effects than substitution effects, increasing demand for digital literacy & teamwork skills, but decreasing need for customer service & text review skills in job postings from 2018-2023.
This is a Plain English Papers summary of a research paper called AI Drives Demand for Digital and Team Skills While Reducing Need for Basic Customer Service, Study Finds. If you like these kinds of analysis, you should join AImodels.fyi or follow us on Twitter. Overview Study analyzed 12 million job postings from 2018-2023 Examined how AI affects skill demands and wages Found AI creates more complementary effects than substitution effects Showed increased demand for digital literacy and teamwork skills Revealed declining demand for customer service and text review skills Results con...